How to tackle SaaS Churn during COVID 19
With the onset of the Covid19 crisis, almost all industries have taken a hit directly or indirectly- SaaS is no different. According to a survey by Gainsight, 77.5% believed their anticipated Net Retention Rate (with the benefit of upsell) would decrease by at least 3% and up to 20+%. Of those companies, 40% believed it […]
Shreya Bhardwaj
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